The right question to the right colleague
Recognise requests by topic and send them to an agreed queue. It becomes clear what still needs picking up.
Email and documents
From a full inbox
to a clear overview.
Forwarding requests, saving attachments, answering the same questions. The computer can do the groundwork so your team can focus on the customer.
Discuss your inboxNow · from inbox to inbox
Start from scratch with every request.
A message arrives. A colleague reads it, finds the file, saves the attachments and asks who can take it from there.
Next · the groundwork is done
A request with the right context.
The message is categorised, data and attachments are prepared, and the right colleague receives a task. Anything uncertain is set aside for review.
An inbox that helps your team.
Attachments in the right place
Link documents to a case and transfer agreed information from forms. Unclear fields are flagged for checking.
A reply to build on
Use relevant information to prepare a draft reply. Your colleague checks the content, adjusts the tone and sends it themselves.
Customer contact stays personal.
Your team decides how to help a customer. We agree beforehand which messages can be processed automatically and when a colleague should take a look. The first step can be as small as saving attachments in the right place.
What is holding up your inbox?
From requests to attachments: we start with the work that takes up most of your team’s time.